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PMP Test 05: Quality & Human Resources

Q: You are the Project Manager for ABC project. You need to find out which issue has maximum impact on the project. Which tool should you use?

Pareto diagrams follow the 80/20 rule. They help you see which 20% of causes are creating 80% of the problems so you can focus on them.

Q: A Project Manager needs a tool that provides a creative way to look at the potential causes of a problem. Which tool is being used?

The Ishikawa diagram is also called a fishbone diagram. It helps teams brainstorm and organize the root causes of a specific quality problem or issue.

Q: According to Herzberg, which of these is not an example of hygiene factors?

Appreciation is a motivator, not a hygiene factor. Hygiene factors like salary prevent dissatisfaction but do not actually inspire people to work harder or better.

Q: According to Maslow's hierarchy of needs, which is the lowest level which must be met before other levels can be met?

Physiological needs are basic survival needs like food and water. Maslow believed these must be satisfied before a person cares about safety, social, or esteem needs.

PMP Test 05: Key Review Areas

This exam focuses on Quality Control tools, Human Resource theories, and Stakeholder Engagement.

Quality Diagrams: Use Pareto to find the "vital few" problems. Use Ishikawa (Fishbone) to find the root cause of an issue.

Motivation: Maslow says basic needs come first. Herzberg says things like salary (hygiene) prevent unhappiness but do not create true motivation.

Selection Models: Murder Boards are committees that use tough questions to kill off weak projects early in the selection process.

Edited by: Test-Questions.com

Last Updated: April 20, 2026

Q:1You are the Project Manager for ABC project. You need to find out which issue has maximum impact on the project. Which tool should you use?

Pareto diagram.

Control chart.

Trend analysis.

Fishbone diagram.

Q:2A Project Manager needs a tool that provides a creative way to look at the potential causes of a problem. Which tool is being used?

Pareto diagram.

Control chart.

Statistical sampling.

Ishikawa diagram.

Q:3According to Herzberg, which of these is not an example of hygiene factors?

job security.

salary.

safe working conditions.

appreciation of work.

Q:4According to Maslow's hierarchy of needs, which is the lowest level which must be met before other levels can be met?

Esteem.

Physiological.

Social.

Safety.

Q:5Which of these is not a benefit measurement ... [Show Full Question 5]

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Internal Rate of Return.

Scoring model.

Discounted cash flow.

Q:6Which of these is a constrained optimization ... [Show Full Question 6]

Parallel algorithm.

Number programming.

Murder board.

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Q:7A committee asks tough questions to decide which project to select. ... [Show Full Question 7]

Scoring Model.

Committee Selection.

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Defined Benefit.

Q:8Which of these is a process in the Scope ... [Show Full Question 8]

Identify Scope.

Clarify Scope.

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Close Scope.

Q:9You do not understand some WBS components in your new project. ... [Show Full Question 9]

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Refer to the scope statement.

Refer to the Project charter.

Contact the previous Project Manager.

Q:10Who among the following is responsible for ... [Show Full Question 10]

Project Manager.

Senior Management.

The quality team.

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Q:11Activity resource requirements and resource breakdown ... [Show Full Question 11]

Schedule Control.

Activity Definition.

Schedule Development.

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Q:12A primary function of a project management office ... [Show Full Question 12]

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Acting as the project sponsor.

Resolving individual team member issues.

Aligning the project with the personal goals of stakeholders.

Q:13For any project, the project manager and ... [Show Full Question 13]

Applying knowledge and processes uniformly.

Informing the sponsor which processes will be used.

Tailoring the processes to fit the abilities of the organization.

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Q:14Which input provides guidance on how stakeholders ... [Show Full Question 14]

Feedback analysis.

Stakeholder analysis.

Communication management plan.

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Q:15Which statement correctly describes ... [Show Full Question 15]

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It provides procedures for contract default.

It assists in performing qualitative risk analysis.

It helps a manager understand commercial advantages.

Q:16What tool is used to determine if work and deliverables ... [Show Full Question 16]

Decomposition.

Benchmarking.

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Checklist analysis.

Q:17Power, urgency, and legitimacy are attributes of ... [Show Full Question 17]

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Influence/impact.

Power/interest.

Power/influence.

Q:18The process of prioritizing risks for further ... [Show Full Question 18]

Plan Risk Management.

Plan Risk Responses.

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Perform Quantitative Risk Analysis.

Q:19Which process prioritizes risks by combining their ... [Show Full Question 19]

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Perform Quantitative Risk Analysis.

Plan Risk Management.

Plan Risk Responses.

Q:20The Identify Stakeholders process is ... [Show Full Question 20]

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Monitoring and Controlling.

Planning.

Executing.

Test 05 Study Summary

1. Stakeholder Classification The Salience Model uses three attributes: power, urgency, and legitimacy to help you prioritize your stakeholder communication.

2. Scope Dictionary If a WBS component is unclear, check the WBS Dictionary. it provides the detailed description of the work for every package.

3. PMO Roles A PMO (Project Management Office) supports managers by providing standard templates and procedures to ensure consistency across the company.

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