Free SIA Conflict Management Exam Questions (Aug 2025)

Q: A staff member is shouting and swearing at a customer who is complaining about the premises. What type of behaviour is the staff member demonstrating?

Shouting and swearing are examples of aggressive behaviour. A door supervisor must always be professional and respectful, even in a conflict, and must never use aggressive behaviour towards a person.

Q: What is the most appropriate way to deal with a blind person in a conflict?

A door supervisor must be respectful and professional to a person with a disability. A door supervisor must speak clearly and should never speak loudly or use hand gestures to communicate with a blind person, as this can be disrespectful.

Q: Which of the following describes the goal of conflict resolution in a professional setting?

The goal of conflict resolution is to find a solution that is satisfactory to all parties involved. This can help to de-escalate a conflict and to prevent it from happening again.

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Last Updated: August 30, 2025

Q:1A staff member is shouting and swearing at a customer who is complaining about the premises. What type of behaviour is the staff member demonstrating?

Aggressive behaviour, which is characterised by an abusive and confrontational approach.

Assertive behaviour, which is a professional way of expressing oneself without being aggressive.

Passive behaviour, which is a way of avoiding a confrontation.

Compulsive behaviour, which is an urge to perform a certain action.

Q:2What is the most appropriate way to deal with a blind person in a conflict?

To speak clearly and to ask the person how you can help them.

To speak slowly and loudly to the person.

To use hand gestures to communicate with the person.

To speak fast and quietly to a person.

Q:3Which of the following describes the goal of conflict resolution in a professional setting?

To find a solution that is satisfactory to all parties involved, even if it is not the ideal solution for either party.

To find a solution that only satisfies the door supervisor.

To find a solution that only satisfies the customer.

To find a solution that only satisfies the management.

Q:4Which of these is a good professional technique for a door supervisor ... [Show Full Question 4]

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Dancing with a person if they insist.

Letting a person's underage friends enter the premises.

Giving a person free food without telling anyone.

Q:5What is the best way for a door supervisor to ... [Show Full Question 5]

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To talk to both people together in the same room.

To display aggressive behaviour to scare the people so they stop fighting.

To use physical intervention techniques to show the people that you are well trained.

Q:6What is the main purpose of an exit ... [Show Full Question 6]

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To provide a reason for a door supervisor to run away from problems and to let their colleagues deal with them.

To provide a reason to increase a venue's sales by locking the doors.

To provide a reason to get a manager every time there is a conflict situation.

Q:7In the TACT dynamic risk assessment model, ... [Show Full Question 7]

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Control, which means to take control of a situation.

Calm, which means to remain calm in a conflict.

Cooperate, which means to cooperate with a person in a conflict.

Q:8Peer pressure is an example of ... [Show Full Question 8]

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A physical barrier that can prevent a person from entering a venue.

A psychological barrier that can prevent a person from communicating with a door supervisor.

A political barrier that can prevent a person from entering a venue.

Q:9Why should professional support be available for a ... [Show Full Question 9]

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To help a venue reduce complaints.

To help a door supervisor get a promotion.

To help a venue pick up patterns and correct any poor practices.

Q:10In serious cases of workplace violence, who should a door ... [Show Full Question 10]

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The local manager.

The lead security operative.

The Local Council.

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