Conflict Management Test Questions (Aug 2025)

Q: Which of the following methods is correct when dealing with a conflict situation?

Empathy is a key de-escalation skill for a door supervisor. It helps a door supervisor to build a rapport with a person and to find a resolution to a conflict without the use of force. The other options are not as effective as empathy.

Q: Which of the following is an example of negative and unprofessional communication?

A door supervisor must always be professional and respectful, even in a conflict. Shouting at a person is unprofessional and can escalate a conflict. A door supervisor must be calm, assertive, and respectful at all times.

Q: Why should the use of force be left as a last resort in a conflict situation?

A door supervisor has a duty of care to ensure the safety of themselves and others. The use of force is a high-risk activity that can lead to serious injury or death, which is why a door supervisor must always use force as a last resort.

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Last Updated: August 30, 2025

Q:1Which of the following methods is correct when dealing with a conflict situation?

Showing empathy towards a person to make them feel understood and respected.

Speaking slowly and deliberately to a person.

Speaking quietly to a person.

Not letting a person speak to you to show your authority.

Q:2Which of the following is an example of negative and unprofessional communication?

Shouting at a person to show your authority and to try to intimidate them.

Asking a person to speak up because you cannot hear them.

Politely telling a person to calm down after a fight.

Politely refusing entry to a person who does not meet the entry requirements.

Q:3Why should the use of force be left as a last resort in a conflict situation?

For the safety of a door supervisor and others, as a physical intervention can lead to serious injury or death.

Because a door supervisor may lose the fight against a person.

Because a person might bring their friends to the venue to retaliate.

Because a door supervisor might be fired from their workplace for using force.

Q:4Which of the following actions is most likely to aggravate ... [Show Full Question 4]

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Taking a person seriously and showing that you understand their concerns.

Giving a person all the relevant information they need to resolve a conflict.

Offering a person a free drink to show that you are trying to help them.

Q:5What is the most accurate and comprehensive ... [Show Full Question 5]

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A person being assaulted by a member of staff.

A person being assaulted by a customer.

A person being assaulted by their manager.

Q:6What is the most important reason for a door supervisor ... [Show Full Question 6]

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To look good in front of their manager.

To get a pay rise.

To get a promotion.

Q:7Which of the following is a key physiological ... [Show Full Question 7]

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The "rest and digest" response, which causes a person to calm down and to become less agitated.

The "rational and psychological" response, which causes a person to think logically about a situation.

The "social and emotional" response, which causes a person to become more empathetic.

Q:8Which of the following physical stances would help a ... [Show Full Question 8]

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Standing face-to-face with a person to assert a door supervisor's authority.

Pointing a finger at a person to show that a door supervisor is in control.

Staring at a person to intimidate them into complying.

Q:9What does the term "dynamic" mean in the context ... [Show Full Question 9]

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That it is an assessment that is only for a short while.

That it is an assessment that stays the same.

That it is an assessment that only changes when needed.

Q:10What is a key benefit of a dynamic risk ... [Show Full Question 10]

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It eliminates the chances of a risk occurring.

It minimises the chances of a risk occurring.

It will promote more customers to enter the premises.

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