Conflict Resolution SIA Mock Test

Free sia door supervisor mock test to pass door supervisor mock test 2018. For sia conflict management mock test you must go through real exam. For that we provide conflict management for the private security industry exam questions real test. We discuss in these conflict management practice questions from different topics like sia conflict management revision, conflict resolution exam questions.

Examination Questions on Conflict Management

In this test you have to answer sia mock test online free. To get pass multiple choice questions on conflict management you must score at least 30 answers correct from 40 questions. So Enjoy these biiab conflict management exam to get enough knowledge for door supervisor real exam attempt. You will get mock test answers after click submit button at bottom. If any question wrong just click on go back button to correct it. Easy Na!

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Practice Conflict Management Test 04

sia conflict management revision

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Q:1-Which of the following method is correct when dealing with conflict situations?
Mark one answer:

Speaking slowly
Speaking quietly
Not letting the customer speak
Showing empathy

Q:2-Which of the following is an example of negative communication?
Mark one answer:

Asking the customer to speak up because you cannot hear them
Shouting at the customer to show your authority
Telling a customer to calm down after a fight
Politely refusing entry to a customer who does not meet the entry requirements

Q:3-Why should the use of force be left as a last resort?
Mark one answer:

You may lose the fight
The customer might bring his friends
For the safety of yourself and others
You might be fired from your workplace

Q:4-Which of the following is most likely to aggravate a customer?
Mark one answer:

Not listening to the customer
Taking the customer seriously
Giving the customer all the relevant information
Giving the customer a free drink

Q:5-What is workplace violence?
Mark one answer:

Being assaulted by a member of staff
Being assaulted by a customer
Being assaulted in circumstances relating to work
Being assaulted by your manager

Q:6-Why is it important to report all incidents of violence?
Mark one answer:

To pick up trends
To look good in front of your manager
To get a pay rise
To get a promotion

Q:7-What are the two relevant sides of the brain?
Mark one answer:

Irrational and emotional
Rational and social
Rational and emotional
Rational and psychological

Q:8-Which of the following physical stances would help in a conflict situation?
Mark one answer:

Standing face-to-face with the customer
Pointing a finger at the customer
Staring at the customer
Showing open hands to a customer

Q:9-What does the term ‘dynamic’ mean in dynamic risk assessments?
Mark one answer:

For a short while
Stays the same
Only changes when needed

Q:10-What is the benefit of a dynamic risk assessment?
Mark one answer:

It eliminates the chances of a risk
It minimises the chances of a risk
It proves to the HSE that the organisation is doing things properly
It will promote more customers to enter the premises

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