Conflict Resolution Quiz

Free SIA Conflict Management Revision to pass Conflict Management Mock Test. For Conflict Resolution test questions you must go through real exam. For that we provide sia conflict management mock test real test. We discuss in these conflict management practice questions from different topics like Conflict Management, Laws, Health & Safety, Emergency Procedures of working with Conflict Management Mock Test (SIA).

Working in the Private Security Industry Mock Test

In this test you have to answer SIA Conflict Management. To get pass conflict management quiz you must score at least 30 answers correct from 40 questions. So Enjoy these SIA Mock Test Conflict Management to get enough knowledge for door supervisor real exam attempt. You will get mock test answers after click submit button at bottom. If any question wrong just click on go back button to correct it. Easy Na!

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Practice Conflict Management Test 03

conflict management questions and answers

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Q:1-How can a sucurity operative deliver a win-win resolution to a conflict situation?
Mark one answer:

Discussing the situation with the customer and changing their point of view
Referring the customer to the organisation's procedures and telling them to make a formal complaint
Involving other security colleagues in the situation so that the customer is out numbered
By achieving an outcomes that satisfies everyone even if it is not the ideal solution



Q:2-What is the main way in which sharing good practice can help to reduce incidents of workplace violence?
Mark one answer:

It wil improve the relationship between security staff and management
It wil provide health and safety inspectors with evidence of continuous procedual improvement
It can highlight problems that re-occur and help to identify long term solutions
It will enable management to identify weak staff members and remove them from the organisation


Q:3-In order to resolve a conflict situation it is important to develop a sense of trust with the other person by:
Mark one answer:

Passing the baton
Delivering a gift
Building rapport
Explaining the rules


Q:4-What is the main way that delivering a gift can assist in solving a problem?
Mark one answer:

The unhappy person feels calmer because they feel that the security operative understand their concern and is going to help
The security operative is able to give the unhappy person exactly what they wanted and everyone is happy
The person who is unhappy is left with the impression that the seurity operative has worked hard to resolve the problem
The security operative has the opportunity to explain that they understand the other person's issues


Q:5-A recognised strategy for defusing high risk conflict is to:
Mark one answer:

Eshtablish physical superiority
Listen actively
Mirror any aggression
Appear disinterested



Q:6-What is the first stage in the process of a dynamic risk assessment?
Mark one answer:

Synchronise responses liaise with colleagues
Suggest a compromise avoid confrontation
Step back stop and think
Step forward take control


Q:7-Intervening between a colleague and another person in a conflict situation to focus that person's attention away from your colleague is known as:
Mark one answer:

Switching
Passing the baton
Delivering a gift
Contact and cover


Q:8-Which of these statements would best help calm a person who is angry?
Mark one answer:

If you continue to behave like this I will have to call the police
If you want me to help you I suggest that you behave yourself
Unless you calm down I am going to have to reject you
Understand why this situation has made you angry and upset


Q:9-Why is it important to always ensure that the other person has an exit route when dealing with a conflict situation?
Mark one answer:

To ensure that the person has the option to leave the situation at any time
To help other security colleague approach the person from behind and superise them
To allow the person's friends to join them if they want to
To make ejecting the person easier for security staff


Q:10-The most important reason for having a workplace violence reporting procedure is to:
Mark one answer:

Demonstrate management commitment to safety
identify and reduce risk faced by staff
Ensure members of the public are protected from abuse
Protect the company from prosecution



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