Conflict Management Mock Test

conflict management for the private security industry exam questions. For SIA conflict management test questions you must go through real exam. For that we provide free practice mock tests for door supervisor real test. We discuss in these conflict management for the private security industry mock test from different topics like Conflict Management, Laws, Health & Safety, Emergency Procedures of working with Security Industry Authority (SIA).

sia conflict management revision

In this test you have to answer conflict management test questions. To get pass sia batch card test you must score at least 30 answers correct from 40 questions. So Enjoy these sia mock test online free to get enough knowledge for door supervisor real exam attempt. You will get mock test answers after click submit button at bottom. If any question wrong just click on go back button to correct it. Easy Na!

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Practice Conflict Management Test 01

Take this sia working in the private security industry mock test to get pass in first attempt in real exam. As we provide similar questions.

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Q:1-What is the first stage in the process of a dybamic risk assessment?
Mark one answer:

Step forward, take control
Suggest a compromise, avoid confrontation
Synchronise responses , liaise with colleagues
Step back, stop and think

Q:2-A common tigger of aggression is when a person:
Mark one answer:

Is surprised
Loses face
Feels understood
Is made to feel welcome

Q:3-Which of these would generally be considered to indicate aggression?
Mark one answer:

Keeping a comfortable distance
Using a calm tone of voice
Standing with hands open and clearly visible
Making excessive eye contact

Q:4-Which of these would be considered inappropriate when confronting unacceptable behaviour?
Mark one answer:

Being threatening
Showing empathy to show you understand the other person
Stating the consequences of the behaviour continuing
Being assertive

Q:5-How can a security operative deliver a win-win resolution to a conflict situation?
Mark one answer:

By achieving an outcome that satisfies everyone , even if it is not the ideal solution
Discussing the situation with the customer and changing their point of view
Referring the customer to the organisation's procedures and telling them to make aformal complaint
Involving other security colleagues in the situation so that the customer is outnumbered

Q:6-What is the final stage in the escalation of a conflict situation?
Mark one answer:


Q:7-What is the main way that delivering a gift can assist in solving a problem?
Mark one answer:

The security operative is able to give the unhappy person exactly what they wanted and everyone is happy
The unhappy person feels calmer because they feel that the security operative understand their concerns and is going to help
The person who is unhappy is left with the impression that the security operative has worked hard to resolve the problem
The security operative has the opportunity to explain that they understand the other person's issues

Q:8-Which of these factors is most likely to inhibit an angry rsponse?
Mark one answer:

Having had too much to drink
Having strong personal values
Being confident and proud
Being unsure of what action is take

Q:9-Intervening between a colleague and another person in a conflict situation to focus that peson's attention away from your colleague is known as:
Mark one answer:

Contact and cover
Passing the baton
Delivering a gift

Q:10-What is one of the main reason for reviewing incidents of work related violence?
Mark one answer:

To improve the way that similar situation are handled in the future
To ensure that the company complies with health and safely legislation
To assess whether management instruction were followed when dealing with the incident
To gather evidence required to prosecute everyone involved in the incident

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